Frequently Asked Questions

Everything you need to know about your next adventure.

What is your standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental UK. Express next-day delivery is also available for orders placed before 4 PM.

How do I return an item that doesn't fit?

You can return any unworn items in their original packaging within 30 days of purchase. Use our online portal to generate a prepaid return label or drop it off at any GO Outdoors retail location.

Are your outdoor jackets waterproof or just water-resistant?

We carry a range of both. Products labeled 'Waterproof' feature sealed seams and high hydrostatic head ratings for heavy rain, while 'Water-Resistant' items are treated with DWR for light showers.

Do you offer a price match guarantee?

Yes, our Price Guarantee means if you find the same item cheaper at any local or online retailer, we will beat that price by 10%.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for flexible interest-free payment installments.